Order Cancellation/Change

We understand that situations may arise where you need to cancel or modify your order. At Falvicci, we strive to be as flexible as possible to ensure a simple and satisfying shopping experience. Below you will find the guidelines for cancelling or modifying your order.

1. Order Modification Policy:

Once an order has been successfully placed and payment has been confirmed, the order enters our processing system. During this stage, we aim to ship your order as quickly as possible to ensure timely delivery. For this reason, we strongly recommend carefully reviewing your order before completing your purchase.

2. Requesting Order Modifications:

If you wish to make changes to your order, such as changing items, quantities, or the shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet entered the processing stage.

Please note that order modifications cannot be guaranteed and may depend on the status of the order and the availability of the requested changes.

3. Order Cancellation:

If you decide to cancel your order, please contact our customer support team immediately. Orders can only be cancelled if they have not yet been processed or shipped. Once the order has entered the processing or shipping stage, we will no longer be able to cancel it.

In such cases, you may return the items in accordance with our Refund and Return Policy.

4. Cancellation of Custom Orders:

For personalised or made-to-order products, cancellation may not be possible after a certain period, as these items are generally prepared and produced according to your specific requirements. Please contact our customer support team for further assistance regarding the cancellation of custom orders.

5. How to Request Order Modifications or Cancellations:

To initiate a request for a modification or cancellation, please contact our customer support team through our "Contact Us" page. Our representatives will guide you through the process and provide further assistance.

Please include your order number and any relevant details when contacting us.

6. Refunds for Cancelled Orders:

If your order is successfully cancelled before processing or shipping, we will initiate a refund to the original payment method within [number of days, e.g. 5-7 business days].

Please note that it may take some time for the refunded amount to appear in your account, depending on your payment provider's policies.

7. Order Status Updates:

Once your order has been successfully modified, cancelled, or shipped, you will receive email notifications to keep you updated on its status.

At Falvicci, your satisfaction is important to us, and we are committed to providing you with the best possible service. If you have any questions or require assistance regarding order modifications or cancellations, please do not hesitate to contact our customer support team.

Thank you for choosing Falvicci!

Falvicci Team