Refund and Return Policy

At Falvicci, your satisfaction is our top priority. We are committed to providing you with high-quality products and an exceptional shopping experience. Below you will find our Refund and Return Policy, which outlines the guidelines for returning products.

1. Return Eligibility:

We accept returns for unused, unopened products in their original packaging. However, for hygiene reasons, we cannot accept returns if the packaging has been opened or the product has been used. We recommend carefully checking your order upon delivery before opening any sealed packaging.

2. Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We may require photographic evidence of the damage or defect to facilitate the return process. Once approved, we will provide you with instructions on how to return the damaged or defective item and will be happy to replace it.

3. Incorrect Orders:

If you receive an incorrect item in your order, please notify us within 7 days of receiving your package. We will work with you to arrange the return and offer a replacement or refund, depending on your preference.

4. Non-Returnable Items:

For the safety and well-being of all our customers, certain items cannot be returned for hygiene reasons. These include, but are not limited to, personal care products, cosmetics, underwear, and any product that comes into direct contact with the skin or body. We encourage you to carefully read the product descriptions before making a purchase.

5. Refund Processing:

Once we receive and inspect your return, we will send you an email notifying you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 7 days. Please note that shipping costs are non-refundable and any return shipping costs will be the responsibility of the customer.

6. How to Initiate a Return:

If you believe that your return meets the eligibility criteria outlined above, please contact our customer support team through our "Contact Us" page. Our representatives will guide you through the return process and provide further assistance.

7. Return Packaging:

When returning an eligible item, please ensure that it is securely packaged to prevent damage during transit. We recommend using a trackable shipping service to ensure the safe arrival of your return.

8. Replacements:

As we do not accept returns for opened items for hygiene reasons, we cannot offer replacements for such products. If you have received a damaged, defective, or incorrect item, please follow the instructions provided in sections 2 and 3 for resolution.

At Falvicci, we value your trust and strive to provide you with the best possible service. If you have any questions or concerns regarding our Refund and Return Policy, please do not hesitate to contact our customer support team.

Thank you for shopping with us!

Falvicci Team